Legal

Terms & Conditions

Template terms for this demo platform — have them reviewed by a qualified professional before going live.

1. Bookings

A booking is confirmed once we have received your deposit or full payment and sent you a written confirmation with your booking reference. Prices are quoted per person in USD unless stated otherwise.

2. Payments

For departures more than 60 days away, a deposit of 30% secures your booking.
The balance is due 60 days before departure. Bookings made inside this window require full payment.
A 3% booking and payment processing fee applies to online bookings.

3. Cancellations by you

Cancellation requests must be made in writing or through your account. Charges depend on how close to departure you cancel and on supplier policies; we will always tell you the exact amount before processing a cancellation.

More than 60 days before departure: deposit retained.
30–60 days before departure: 50% of the total trip cost.
Less than 30 days before departure: 100% of the total trip cost.

4. Changes by us

Occasionally we may need to change an itinerary because of weather, park regulations or availability. We will offer an equivalent alternative or a refund of the affected services.

5. Travel documents & insurance

You are responsible for valid passports, visas and health requirements. Comprehensive travel insurance is mandatory. Visa decisions rest with the relevant embassy; our visa assistance fees are non-refundable once an application is submitted.

6. Liability

elekea travels ltd acts as an organiser of travel services supplied by independent operators. We select partners carefully but cannot be held liable for their acts or omissions beyond the limits set by applicable law.

7. elekea Kibubu (save for your trip)

With elekea Kibubu you reserve a package and pay for it in amounts you choose, until the balance is due 60 days before departure. Kibubu is available for trips up to 12 months away and is not available for hotel-only bookings.

Price protection fee. A one-off fee of 5% of the trip price is added when you choose Kibubu. If you switch to another way of paying before saving anything, the fee is removed.
Supplier price rises. If an airline, hotel, park authority, government or other supplier raises its price before your trip is fully paid, we pay rises up to 10% of your trip price ourselves.
Bigger rises. If the rise is larger, we may ask you to pay only the part above 10%. We will tell you in writing, with the supplier and the reason, before adding it. You may then keep saving the new balance, or cancel within 14 days and receive a full refund of everything you have saved, including the price protection fee.
Fixed price. Once your trip is fully paid, its price is fixed and is not affected by later supplier rises.
Paying suppliers. As your savings grow we use them to pay hotels and other suppliers in advance, which locks in those parts of your trip.
Cancelling for your own reasons. We refund what you have saved, less the price protection fee and any supplier payments that the supplier will not return. We show you these amounts before cancelling.
If your kibubu is not full on time. We will contact you before the due date. If the balance is still unpaid 14 days after it was due, we may cancel the booking and refund as above.

8. elekea Points

elekea Points is our free loyalty programme for customers with an elekea account.

Earning. You earn 1 point for every USD 1 you pay for a trip. Points are added once the trip is completed. Higher levels earn extra points as shown in your account.
Value. 100 points are worth $1.50 off a future booking. Up to 20% of a trip can be paid with points. Points cannot be used on hotel-only bookings.
Cancellations. If a booking is cancelled, points used on it are returned to your account and points earned from it are taken back.
Expiry. Points expire if you make no booking and have no points activity for 18 months.
Bonuses. Invite, birthday, review and Kibubu bonuses are given once per event. Your birthday can be saved once.
General. Points have no cash value, cannot be transferred or sold, and may be removed if they were gained by mistake or misuse. We may change the programme with 30 days’ notice; points you have already earned keep their value until they expire.